Terms of use

Art. 1 - Object

The General Sales Conditions have as their object the remote purchase of products through the website Isotecnic.it belonging to Isotecnic Srl with registered office in Castelnuovo del Garda (VR), Via Milano 177/B - VAT 04476140233 - REA VR-423663 Companies Registry of Verona.
All prices include VAT, except for errors and / or omissions.
Privacy protection will be submitted to the regulations of Article 13 of EU Regulation 679/2016. Isotecnic Srl (hereinafter, the "Owner"), as Data Controller, pursuant to art. 13 of EU Regulation 679/2016 (hereinafter, the "Privacy Policy"), and subsequent amendments and additions, collects and subsequently processes personal data of its Customers and Suppliers; to this end, the Customer must read the information on the site and consent to the processing of data in order to proceed with the order.

Art.2 - Acceptance of General Sales Conditions

Please read the General Sales Conditions and Privacy Policy carefully before ordering any products from this website. Customers understand that by ordering any of our products, they agree to be bound by these conditions of sale as set out below; without the reading and acceptance of them, the ordering process cannot continue. The Customers, by placing an order, declare to have read and accepted all the general terms and conditions of sale and payment specified therein and declare to have read carefully and entirely the Privacy Policy, to know well its content and to give consent to the processing of data. By sending their purchase order, the customers then unconditionally accept these conditions and undertake to observe them in full, together with the mode of payment. The customers agree and undertake, upon conclusion of the purchase procedure, to print and keep these General Sales Conditions, in compliance with articles. 52 and 53 of Legislative Decree no. n. 206/2005. 

Art. 3 - Purchase of Goods

All product prices are in Euro (€) and are exclusive of delivery. All products are subject to availability. Purchases of available products, as illustrated and described in the relevant online data sheets, are made by the Customers at the current price indicated, inclusive of VAT, plus shipping charges, however displayed during the purchase, whenever the Customers require delivery of the product at home. Isotecnic Srl accepts no responsibility for any transcription errors in the data sheets and / or for changes and / or for possible inaccuracies of the images and photos accompanying the data sheets themselves. In addition, any accessories present in some photos shall be constructed as optional accessories accompanying the product to which they refer. Prices of available products are not inclusive of transportation costs. Product availability on the website is on available stock or on ordering. Once the order is placed Isotecnic Srl will communicate the delivery time upon availability of products. Isotecnic Srl does not guarantee the certainty of assignation of ordered goods. Before confirming the purchase, the customers will see a report containing the unit cost of each product chosen, the total for each line of order when purchasing more units per product, the total cost when purchasing more products, and any shipping costs. The selling prices of the products on www.isotecnic.it site may be different from those made directly by the company, or compared to other promotions reserved for events and / or special customers. Customers, after completing their purchase order, will receive a first e-mail message where Isotecnic Srl merely informs having received the order, indicating the respective number. During the following days, Isotecnic Srl will send another email to the customers to communicate order's acceptance. Upon receipt of the first email, customers may verify correctness of data and purchased products, and possibly report eventual mistakes and / or request information to This email address is being protected from spambots. You need JavaScript enabled to view it.. In the event the customers do not receive any email confirming the order during the days following its purchase, they can check the status of their order by contacting Isotecnic Srl directly.

Art. 4 - Payment methods

The customer who has chosen not to collect a product directly from the company, Isotecnic Srl di Castelnuovo del Garda (VR), may pay either by Credit Card or through PayPal. Collect on delivery payment is possible only if the shipping is in Italy. If the customer chose to purchase through the PayPal payment mode, at the conclusion of the order, he will be redirected to the PayPal login page. The amount of the purchase is withdrawn from his PayPal account at the time of order acquisition. In the event of order's cancellation by the Customer or in case of rejection by Isotecnic Srl, the amount will be refunded to the customer's PayPal account. In case of order's annulment, the cancellation of the transaction will be required. Isotecnic Srl under no circumstances could be held responsible for any damages, direct or indirect, caused by delays in failure to release the amount committed by PayPal. For every transaction made using a PayPal account, the customer will receive an email confirmation from PayPal. Isotecnic Srl reserves the right to cancel and / or suspend the order if PayPal sends an email message reporting of anomalies and / or payment irregularities. In this case, Isotecnic reserves the right to ask the customer further information and / or the sending of copies of the documents proving the ownership of the card used. In the absence of the required documentation, Isotecnic Srl reserves the right to reject the order without, for that reason, arising the customer's right to claim for damages. If the customer chose to make the payment by Credit Card after the order is placed, he will be redirected to the PayPal login page, where it will be necessary to insert the Credit Card information to complete the order. In the event of order's cancellation, please refer to the above mentioned procedures.

If the customer chose to make the collect on delivery payment (In Italy only), payment will be made cash upon receipt of the goods directly to the forwarding agent, including any further charges related to this service.

The customer who chose to collect the product directly from the company, at Isotecnic's headquarter in Castelnuovo del Garda (VR), may use the following means of payment: cash, VISA and MASTERCARD credit cards, ATM.

If the customer cancels an order bearing the chosen payment mode by Credit Card or PayPal, Isotecnic Srl will perform the refund according to the same means of payment used by the customer in the original transaction, who may not require a change in these modalities.

Customer data is transmitted using secure methods that prevent others from reading. 

Art. 5 - Delivery

Isotecnic Srl delivers its products worldwide, but not in the countries where is present an official Isotta distributor. Shipping costs vary depending on the distance and on the order weight and will be communicated before the acceptance of the original order. Ordered goods will be delivered to the address indicated by the customer on the order or at the courier's shipping offices or to Isotecnic Srl headquarters in Castelnuovo del Garda (VR), Italy during all working days. Isotecnic Srl shall not be liable for any errors on addresses (street or house number). If an error occurs in the address indication, the customer will be contacted by telephone at the telephone number he left. If no telephone number has been supplied, the order will be automatically canceled. The invoice for orders shipped by courier will be inserted directly in the package and delivered to the customer. For orders collected directly at the company, the invoice will be handed directly to the customer at the time of pick up. No change in the invoice will be possible after its issuance. The shipping costs, to be added to the price of products purchased, is calculated automatically by the system. Collection of products directly at the company will not generate any transport costs. In the case of orders with multiple products of different types, Isotecnic Srl reserves the right to deliver the products in one solution when they will all be available. The customer is required to verify, upon receipt, if the number of packages delivered corresponds to that indicated on the transport document, if the packaging is intact, and if the product delivered complies with the order placed. The customer must report any damage and / or mismatch with the order immediately to the carrier performing the delivery. Once the customer signs the delivery document to the carrier, he cannot make any objection about the appearance of what delivered. 

Art. 6 - Right of cancellation

The right of withdrawal for products purchased through our on-line shop is regulated by the "Consumer Code" (Article n.52 of Legislative Decree. N. 206/2005 as modified by the Legislative Decree 21/2014). The decision to exercise the right of cancellation must be communicated by the customer, without specifying reasons, by sending a registered letter with acknowledgment of receipt within 14 working days from receiving the product ordered to:

Isotecnic Srl
via Milano 177/B - 37014 Castelnuovo del Garda (VR), Italy

or through PEC (Italian certified e-mail system) to:

This email address is being protected from spambots. You need JavaScript enabled to view it.

without incurring any obligation or liability to Isotecnic Srl. The notice of withdrawal must specify the intention to cancel the purchase (no need to give reasons) and the product or products for which the customer wishes to exercise the right of cancellation, attaching a copy of the documents confirming the purchase.

The customer should pack the product, any accessories and everything initially contained, using the original carton in order to safeguard them from damages. The customer must return the product intact within 14 working days from communicating the cancellation to the above address. The right of withdrawal applies only to goods intact at the time of return. Upon receipt of the package containing the returned products, and made all the integrity checks of the goods, possible accessories, and all that was originally contained in the product packaging, Isotecnic Srl will refund the amounts already collected from the sale of the product. Shipping and transportation costs are charged to the customer. The right of cancellation cannot be exercised in the event that the products are damaged or used by the customer.  

Art. 7 - Images

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. The images on isotecnic.it are copyright protected.

Art. 8 - Responsabilities and important notice

Isotecnic Srl disclaims any liability for any damage that may directly or indirectly be caused to people, pets or not, or things, caused by improper use of the product purchased. In case of any doubts regarding the use or maintenance of the purchased product, please contact the customer service at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Art. 9 - Governing Law and Jurisdiction

Contracts for the purchase of products through this website shall be governed by, and construed in accordance with the Italian law. The relevant courts of Verona, Italy shall have jurisdiction in respect of any dispute arising from contract between you and us and these conditions of sale.

Art. 10 - Our right to vary these terms and conditions

Isotecnic Srl has the right to revise and amend these terms and conditions without notice and new conditions will be valid from the date of publication on the website www.isotecnic.it